Pragmatic Process Improvement with CMMI® and ITIL
Jakub Chabik, GE Money bank (Poland)
Biography
Jakub Chabik works ad the IT Process Improvement Manager at GE Money Bank Poland SA. He is responsible for evolution of the organization into the service-oriented and process-driven organization.
From 2003 he was responsible for maturity of the development processes. Since 2005 he’s responsible for the service provision processes.
Jakub Chabik holds MSc in Information Technology from Wroclaw University of Technology and MBA from Poznan Academy of Economics / Georgia State University Atlanta. In March 2007 he started PhD in Management at the Poznan University of Technology; his thesis is related to IT organization transformation.
Jakub’s background started from system development; in his career he was the programmer, the analyst, the team leader, the project manager and the consultant.
In addition to that, he’s a weekly columnist and publicist of Computerworld Poland, covering topics of IT Management.
Abstract
The GE Money Bank started the evolution of the organization in 2003 as a result of increasing scale and system complexity. Initially, the change was limited to the development area. Taking CMMI® as a reference model and using it pragmatically, resulted in the dramatic increase of productivity. The same result was observed after structuring the organization from the service point of view – here the ITIL standard was used. Across whole GE, the Lean Six Sigma standard is used as a leading methodology of process improvement.
There are several factors of successful transition towards process-driven organization. One of the key is the pragmatic approach. All the standards and methodologies are ‘heavy’ and overall. In order to ‘tune’ them to the organization needs it is necessary to:
- state the objectives with relation to core business
- understand the requirements and limitations
- select right things first, so the results are visible early
- take incremental approach
- dedicate people for the improvement
Last Change: 01.07.2009
