CMMI® and balancing the agility, discipline and costs of quality assurance
David Janota, CN Resources (Czech Republic)
Biography
Born 1975-03-24 in Zlin, Czech Republic.
Education:
Ph.D. in technical cybernetics from University of Tomas Bata in Zlin (2004).
M.Sc. in control engineering from Technical University of Brno (1999).
Previous employment:
- CN Resources International (CZ) a.s. – quality assurance manager (current job)
- Robert Bosch Ceske Budejovice – development of suppliers
- Honeywell Prague Laboratory, research engineer/software developer
- Current responsibilities: Development and maintenance of current quality system. Quality assurance activities for whole company. Preparation for ISO 9001:2000 and CMMI® (level 3) certification. Management of quality assurance department (40+ employees). Quality assurance external services and consultancies.
Awards:
- 2007 – certified manager of Integrated quality systems (ISO 9001:2001, 140001, certified quality manager, EMS ISO 14001 certified
- 2004 - Advanced Control Solutions Technical Award (Honeywell).
- 2003 - Six Sigma Green Belt (Honeywell).
- 2000 - Best Student Paper Award: Predictive Control Using Feed-forward Neural Network.
- 1999 - Excellent State Exam and Diploma Work.
10+ publications in international research conferences.
Abstract
The paper describes the situation in company CN Resources International (one of the fastest growing Central European outsourcing software houses), which is currently just before the CMMI® level 3 certification. One of the consequences of situation in past with worse qualitative results was to establish CMMI®. It caused the significantly improvement and company became again attractive for its customers. On the contrary, it led to higher overhead and additional cost because of quality assurance activities, which cause the searching for a way how to track the CMMI® requirements and to achieve the profit. Realized solution was to establish quality assurance profit centre as one of the main divisions of the company. Thus, quality assurance in company does not live „in the air”, but it is natural part of project everyday life focusing also to profit. The paper describes the strategy, policy and results of profit centre and company with focus on KPI and used metrics.
Last Change: 01.07.2009
